Return & Refund Policy

1. Return Eligibility

A return, replacement, exchange or refund request may be considered where applicable if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• You receive the wrong size or variant compared with your confirmed order.
• The product is materially different from the confirmed description or specifications.
• An item is missing from the delivered package.
• The product is otherwise eligible under applicable consumer law.

2. Reporting Damaged, Defective or Incorrect Products

Customers are requested to report damaged, defective, wrong or incorrectly supplied products preferably within 48 hours of delivery.

Please provide clear photographs and, where reasonably required, video evidence showing the product, packaging and shipping label.

3. Conditions for Return

Where applicable and unless the return relates to a defect that reasonably requires otherwise, returned products should:

• Be unused and unworn.
• Not be washed, altered or intentionally damaged.
• Have original tags attached where applicable.
• Be returned with original packaging where reasonably possible.
• Include all accessories or components supplied with the product.
• Include order details or proof of purchase.

KRULUXE Textile may inspect returned products before approving an exchange, replacement or refund.

4. Size & Fit Issues

Customers should review the product size chart carefully before placing an order.

Where a size exchange is offered for a particular product, the replacement will be subject to stock availability and the applicable conditions displayed on the product page.

A normal variation in fit caused by individual body measurements does not automatically mean that a product is defective.

However, if the size supplied is different from the size ordered, please contact us for assistance.

5. Non-Returnable Items

Subject to applicable law, the following products are normally not eligible for return due solely to change of mind:

• Customized or personalized products.
• Made-to-order products.
• Products altered according to customer instructions.
• Bulk, wholesale, OEM or private-label orders.
• Products that have been worn, washed, used or altered after delivery.
• Products damaged due to misuse or improper care by the customer.
• Products returned without necessary components or accessories.

These exclusions do not apply where the product is damaged, defective, incorrectly supplied, materially different from the confirmed specifications, or where applicable law requires another remedy.

6. Change-of-Mind Returns

KRULUXE Textile does not guarantee returns or refunds solely because a customer changes their mind, no longer wants the product, or prefers another colour, design or style after receiving the correct product.

Any discretionary return or exchange offered in such circumstances will be subject to our approval, product condition, stock availability and applicable shipping charges.

7. Return Request Process

To request a return, replacement, exchange or refund, contact KRULUXE Textile and provide:

• Customer name
• Order number
• Product name or SKU, if available
• Reason for the request
• Clear photographs of the product
• Photographs of the packaging and shipping label where relevant
• Video evidence where reasonably requested for verification

Our support team will review the request and provide further instructions where the request is eligible.

Please do not send a product back without following the return instructions provided by KRULUXE Textile.

8. Inspection & Approval

Returned products may be inspected after receipt.

After inspection, we will notify you whether the return, replacement, exchange or refund has been approved or whether additional information is required.

Inspection requirements will be applied reasonably and in accordance with applicable consumer law.

9. Refunds

Once a refund is approved, KRULUXE Textile will initiate the eligible refund to the original payment method wherever reasonably possible.

Our normal processing target is approximately 7–10 business days after approval.

After the refund has been initiated, the time required for the amount to appear in your account may additionally depend on your bank, card issuer, UPI provider or payment gateway.

Refund processing will remain subject to applicable law and payment-provider requirements.

10. Exchanges & Replacements

Where appropriate, an eligible product may be replaced or exchanged instead of refunded.

Exchanges and replacements are subject to product and size availability.

If the required replacement product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

11. Return Shipping Charges

If an eligible return results from an error attributable to KRULUXE Textile, such as an incorrect, damaged or defective product, reasonable return-shipping arrangements or costs will be handled according to the circumstances and applicable law.

For discretionary exchanges or returns not caused by our error, return shipping and re-shipping charges may be payable by the customer.

Original shipping charges may be non-refundable except where required by applicable law or where the refund results from an error attributable to us.

12. Order Cancellation

Customers may contact us to request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

Customized, personalized, made-to-order, wholesale, OEM and private-label orders may not be cancelled after production, customization or procurement has started, except where otherwise required by applicable law or agreed in writing.

13. International Orders

International return requests are reviewed according to the nature of the order, destination country, product type and applicable law.

Customers should contact us before returning any international shipment.

Customs duties, import taxes, VAT, brokerage fees and other charges collected by governments, customs authorities or third parties may not be refundable by KRULUXE Textile where those amounts were not collected or retained by us.

International return shipping costs may be the customer's responsibility for discretionary returns. This does not affect remedies available where the product is damaged, defective, incorrectly supplied or otherwise protected by applicable law.

14. B2B, Wholesale, OEM & Private-Label Orders

B2B, wholesale, export, bulk, OEM and private-label transactions may be governed by separate quotations, proforma invoices, specifications, purchase orders or written agreements.

Where a separately agreed written quotation, purchase order, invoice or contract contains specific return, replacement, cancellation or refund terms, those agreed terms will apply to that transaction to the extent permitted by applicable law.

15. Missing or Lost Return Shipments

Where a customer is responsible for arranging a return shipment, we recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return is completed.

Responsibility for a return shipment will depend on who arranged the shipment and the circumstances of the return.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or override any consumer right or remedy that cannot lawfully be excluded under applicable law.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

17. Changes to This Policy

KRULUXE Textile may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, shipping arrangements or applicable requirements.

The latest version will be published on this page with an updated revision date.