Shipping Policy
This Shipping Policy explains our general order processing, shipping, tracking, international delivery, customs and delivery procedures for orders placed through www.kruluxetextile.com.
Delivery timelines are estimates unless specifically confirmed otherwise in writing.
1. Order Processing
Standard retail orders are generally prepared for dispatch after successful payment confirmation and product availability checks.
Typical processing time for ready-to-ship products is approximately 1–3 business days.
Processing time may be longer for:
- Bulk or wholesale orders
- Customized products
- Private-label orders
- Made-to-order products
- Special sourcing requirements
- Large quantity orders
2. Shipping Coverage
KRULUXE Textile may ship orders across India and to selected international destinations where shipping service is available.
Shipping availability may depend on the destination country, postal code, courier coverage, product type, order value, customs requirements and applicable shipping restrictions.
3. Estimated Delivery Time
These timelines are estimates and are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges may depend on:
- Destination
- Product weight
- Package dimensions
- Order quantity
- Shipping service selected
- Domestic or international delivery
- Special handling requirements
Where applicable, the shipping charge will be displayed during checkout or communicated separately for wholesale, B2B, private-label or special orders.
If a promotional free-shipping offer is available, its conditions will apply only to eligible orders and destinations.
5. Order Tracking
Once an order has been shipped, available tracking information may be shared through email, WhatsApp, customer account or another applicable communication method.
Tracking updates are generally provided by the courier or logistics provider and may not always update immediately after dispatch.
6. Delivery Delays
Delivery may be delayed because of circumstances such as:
- Weather conditions
- Public holidays
- Courier operational delays
- Transport disruption
- Incorrect or incomplete delivery details
- Remote-area delivery limitations
- Customs or import clearance
- Government or regulatory restrictions
- Events outside our reasonable control
KRULUXE Textile will make reasonable efforts to assist with shipment-related enquiries where appropriate.
7. International Orders
International shipping may be available to selected countries and destinations.
International customers are responsible for providing accurate recipient, address and contact information required for customs and delivery.
Unless expressly included in the order price or otherwise agreed in writing, destination-country customs duties, import taxes, VAT/GST, brokerage, clearance charges and similar government or carrier fees may be payable by the customer.
Customs clearance procedures and timelines are controlled by the relevant authorities and logistics providers and may cause delays outside KRULUXE Textile's direct control.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, postal code, phone number and other required delivery details.
KRULUXE Textile may not be responsible for delivery delays, failed delivery or additional courier charges caused by incorrect, incomplete or outdated information provided by the customer.
If you notice an address error before dispatch, please contact us as soon as possible. Address changes cannot always be guaranteed after an order has been shipped.
9. Failed Delivery and Return to Sender
A shipment may be returned to us because of:
- Incorrect address
- Recipient unavailable
- Repeated failed delivery attempts
- Customer refusal
- Customs clearance failure
- Unpaid destination charges where applicable
If an order is returned to sender, re-shipping charges or other reasonable courier-related costs may apply depending on the reason for return and the circumstances of the shipment.
10. Damaged Package or Product
If you receive a package that appears damaged, please inspect the shipment carefully and contact us promptly.
Where possible, provide:
- Order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs or video of the damaged product
- A brief description of the issue
For shipping-damage claims, customers should contact us as soon as reasonably possible after delivery. Where a specific reporting period is stated in our applicable Return & Refund Policy, that policy will apply.
Please review our Return & Refund Policy for applicable return, replacement and refund conditions.
11. Lost Shipment
If tracking indicates an unusual delay or a shipment appears lost, please contact us so that the available courier information can be reviewed.
A shipment may need to be formally investigated by the courier or logistics provider before it can be treated as lost.
Any refund, replacement or other resolution will depend on the circumstances of the shipment, available evidence, courier confirmation and applicable consumer rights.
12. B2B, Wholesale and Private-Label Shipping
Shipping terms for bulk, wholesale, export, OEM, sourcing and private-label orders may be separately agreed through:
- Quotation
- Proforma invoice
- Purchase order
- Commercial invoice
- Written shipping agreement
Such transactions may have different shipping charges, lead times, freight terms, insurance requirements, documentation and customs responsibilities.
Where separate written shipping terms have been accepted for a B2B transaction, those terms may apply to that transaction.
13. Customs Documentation
For international shipments, KRULUXE Textile may prepare or provide shipment-related documentation as applicable to the order, courier, destination and legal requirements.
Customers may be required to provide additional information or documentation requested by customs authorities, courier companies or local regulatory bodies.
14. Shipping Restrictions
Certain products, destinations or transactions may be subject to courier, customs, regulatory, sanctions, import or export restrictions.
We may refuse or cancel shipment where delivery cannot lawfully or reasonably be completed.
15. Force Majeure
KRULUXE Textile will not be responsible for delays or failure in delivery caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, war, epidemics, infrastructure failures, customs delays or courier interruptions.
16. Relationship With Other Policies
This Shipping Policy should be read together with our:
17. Changes to This Shipping Policy
KRULUXE Textile may update this Shipping Policy from time to time to reflect changes in shipping services, destinations, courier arrangements, business practices or applicable requirements.
Revised information will be posted on this page and the Last Updated date may be changed accordingly.
18. Contact Us
For shipping, tracking, delivery or international-order enquiries, please contact us.