1. Information We Collect

Depending on how you use our website, we may collect information that you provide directly to us as well as certain information collected automatically.

Personal and Contact Information

• Name
• Email address
• Phone number or WhatsApp number
• Billing address
• Shipping address
• Country, state, city and postal code

Order and Account Information

• Products purchased
• Order history and order status
• Customer account information
• Billing and shipping information
• Returns, refunds and customer-service communications

B2B and Wholesale Information

• Company or business name
• Business contact information
• Wholesale or bulk-order requirements
• Private-label and sourcing enquiries
• Information voluntarily submitted through enquiry forms

Technical Information

• IP address
• Browser and device information
• Operating system
• Website usage and session information
• Referring pages or traffic sources where available

2. How We Use Your Information

We may use information collected through our website to:

• Process, confirm and fulfil customer orders
• Arrange shipping and delivery
• Process returns, refunds or cancellations where applicable
• Create and manage customer accounts
• Respond to customer-service requests and enquiries
• Respond to B2B, wholesale and private-label enquiries
• Provide order confirmations, invoices and shipping updates
• Process and verify payments
• Detect and prevent fraud or unauthorized transactions
• Maintain and improve our website and services
• Maintain website security
• Comply with applicable legal, tax and regulatory obligations
• Send marketing communications where permitted and applicable

3. Payment Information & Security

Payments made through our website may be processed by secure third-party payment gateway providers.

Information required to process a payment, such as billing information, transaction amount and payment-related identifiers, may be transmitted securely to the applicable payment provider.

KRULUXE Textile does not intentionally store complete credit-card or debit-card details on its website. Payment information is handled according to the systems and security practices of the applicable payment provider.

4. Order Processing and WooCommerce

Our online store uses WooCommerce functionality to manage products, customer accounts, shopping carts, checkout and orders.

Information associated with an order may include your name, email address, phone number, billing and shipping address, products ordered, order date, order status and payment-method information.

5. Shipping and Delivery Partners

To fulfil and deliver your order, we may share information necessary for delivery with courier, logistics, postal, fulfilment or shipping-service providers.

This information may include:

• Customer name
• Shipping address
• Phone number
• Email address where required
• Order or shipment information

We share only information reasonably necessary to provide shipping, delivery and related services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions and improve your browsing and shopping experience.

Cookies may be used to:

• Maintain your shopping cart
• Keep users signed into their accounts
• Remember website preferences
• Support checkout functionality
• Maintain website security
• Understand website performance and usage
• Support analytics or marketing features where enabled

You may manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website, cart, account or checkout functions.

7. How We Share Information

KRULUXE Textile does not sell or rent your personal information.

We may disclose information when reasonably necessary to:

• Payment gateway and payment-processing providers
• Courier, shipping and logistics providers
• Website hosting and technology providers
• Service providers supporting our business operations
• Analytics or marketing providers where such services are enabled
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

8. International Orders and Data Processing

KRULUXE Textile may serve customers and business buyers in India and international markets.

For international transactions or deliveries, certain personal information may need to be processed or transmitted to payment, shipping, logistics, customs, technology or other service providers located in or serving another country.

Such information will be used only as reasonably necessary to provide the requested service, fulfil orders and comply with applicable requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, taxation, record-keeping, dispute resolution, fraud prevention and compliance with applicable legal obligations.

Certain transaction and order records may need to be retained even after a customer account is closed where retention is required or permitted by applicable law.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights concerning your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Contact us regarding privacy-related concerns or grievances

We may need to verify your identity before processing certain privacy-related requests.

12. Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to KRULUXE Textile products, offers or services.

You may request to stop receiving promotional communications at any time. Transactional communications concerning orders, payments, security or customer service may still be sent where necessary.

13. Children's Privacy

Our website and commercial services are not specifically directed toward children. We do not knowingly seek to collect personal information from children except where permitted by applicable law and with any consent or authorization that may be legally required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

KRULUXE Textile is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, services or applicable legal requirements.

When this policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

16. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.