Terms & Conditions
Last Updated: August 2026
Welcome to KRULUXE Textile. These Terms and Conditions govern your use of www.kruluxetextile.com and any purchase, inquiry, or transaction made through our website. By accessing or using this website, you agree to these Terms and Conditions.
1. Business Information
KRULUXE Textile
Surat, Gujarat, India
Email: info@kruluxe.com
WhatsApp: +91 87990 13494
Website: www.kruluxetextile.com
2. Website Use
You agree to use this website only for lawful purposes. You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to damage, disrupt, or gain unauthorized access to the website
- Copy or misuse our content, product images, branding, or designs
- Submit false, misleading, or inaccurate information
3. Product Information
We make reasonable efforts to display product descriptions, colours, measurements, materials, images, and prices accurately. However, colours may vary slightly due to lighting, photography, screen settings, fabric batches, or manufacturing variations.
Handcrafted, embroidered, printed, dyed, and made-to-order products may have minor variations. Such reasonable variations are not considered manufacturing defects.
4. Product Availability
All products and services are subject to availability. We reserve the right to limit quantities, discontinue products, reject an order, or correct website errors without prior notice.
5. Pricing and Taxes
Prices displayed on the website may be changed without prior notice. Applicable taxes, shipping charges, customs duties, import duties, and other charges may be added depending on the delivery location and order type.
International customers are responsible for customs duties, import taxes, clearance charges, and local government fees unless otherwise agreed in writing.
6. Orders and Acceptance
Placing an order does not automatically mean that the order has been accepted. An order is confirmed only after successful payment, stock verification, and confirmation from KRULUXE Textile.
We may cancel or refuse an order due to:
- Product unavailability
- Incorrect pricing or product information
- Payment verification failure
- Suspected fraud or misuse
- Shipping or legal restrictions
If a prepaid order is cancelled by us, the eligible amount will be refunded through the original payment method.
7. Payments
Payments are processed through approved third-party payment gateways. You agree to provide complete and accurate billing and payment information.
KRULUXE Textile does not store complete credit card or debit card details. Payment approval, failure, and processing times may be controlled by the payment provider or banking institution.
8. Shipping and Delivery
Shipping timelines shown on the website are estimates and may vary because of product availability, customization, courier delays, weather, customs clearance, public holidays, or other circumstances outside our reasonable control.
Detailed shipping conditions are provided on our Shipping Policy page.
9. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.
Customized, personalized, altered, made-to-order, bulk, wholesale, and private-label products may not be eligible for return or cancellation unless they are damaged, defective, or materially different from the confirmed specifications.
10. B2B, Wholesale and Private-Label Orders
Wholesale, export, bulk, OEM, and private-label transactions may be governed by separate quotations, proforma invoices, purchase orders, samples, specifications, payment schedules, and written agreements.
For such transactions, the mutually accepted written quotation or agreement will take priority where it differs from these general Terms and Conditions.
11. Intellectual Property
All website content, including the KRULUXE name, logos, product images, graphics, text, designs, catalogues, videos, and other materials, is owned by or licensed to KRULUXE Textile.
You may not reproduce, modify, distribute, publish, sell, or commercially use this content without our prior written permission.
12. User Content and Reviews
When you submit a review, photograph, feedback, testimonial, or other content, you confirm that the content is lawful, accurate, and does not violate another person’s rights.
You permit KRULUXE Textile to display and use submitted content for website, customer-service, and promotional purposes, subject to applicable law.
13. Third-Party Services and Links
Our website may contain links to or integrations with payment gateways, courier companies, social-media platforms, and other third-party services. We are not responsible for their content, availability, security, or independent terms and policies.
14. Limitation of Liability
To the maximum extent permitted by applicable law, KRULUXE Textile will not be liable for indirect, incidental, special, or consequential losses arising from website use, delivery delays, third-party services, or unauthorized use of customer accounts.
Nothing in these Terms excludes any consumer right or liability that cannot legally be excluded.
15. Privacy
Your personal information is collected and processed according to our Privacy Policy.
16. Force Majeure
KRULUXE Textile will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, strikes, transport disruption, government restrictions, war, epidemics, internet failures, customs delays, or courier interruptions.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Subject to applicable consumer protection laws, disputes will fall under the jurisdiction of the competent courts in Surat, Gujarat, India.
18. Changes to These Terms
We may update these Terms and Conditions from time to time. Revised terms will be posted on this page with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised terms.
19. Contact Us
For questions regarding these Terms and Conditions, contact:
KRULUXE Textile
Surat, Gujarat, India
Email: info@kruluxe.com
WhatsApp: +91 87990 13494
Website: www.kruluxetextile.com