Terms & Conditions

1. Business Information

KRULUXE Textile
Surat, Gujarat, India
Email: info@kruluxetextile.com
WhatsApp: +91 87990 13494
Website: www.kruluxetextile.com

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict or prevent the use of this website by another person.

You must not:

• Use the website for fraudulent, illegal or unlawful activities.
• Attempt to damage, disrupt or gain unauthorized access to the website or its systems.
• Introduce malicious software, viruses or harmful code.
• Copy or misuse our content, photographs, graphics, branding or designs without authorization.
• Submit false, misleading or inaccurate information.
• Attempt to interfere with website security or payment processing.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, measurements, materials, photographs and prices accurately.

Actual product colours may vary slightly because of photography, lighting, screen settings, fabric batches, dye lots or reasonable manufacturing variations.

Handcrafted, embroidered, printed, dyed, customized or made-to-order products may contain minor variations. Reasonable variations are not necessarily considered manufacturing defects.

Customers should review the product description, measurements, size information and other specifications before placing an order.

4. Product Availability

All products and services are subject to availability.

KRULUXE Textile reserves the right, where reasonably necessary, to limit quantities, discontinue products, correct website errors, update product information or reject/cancel an order.

If an unavailable product has already been paid for and the order cannot be fulfilled, an applicable refund will be processed according to our refund procedures and the original payment method, where applicable.

5. Pricing, Taxes and Duties

Product prices displayed on the website may be updated from time to time.

Applicable taxes, shipping charges, customs duties, import duties, clearance charges or other legally applicable fees may depend on the order type and delivery destination.

For international orders, customers may be responsible for customs duties, import taxes, clearance charges and other destination-country fees unless expressly stated otherwise in writing.

6. Orders and Acceptance

Submission of an order does not necessarily constitute final acceptance of that order.

An order may be subject to payment confirmation, product availability, stock verification, fraud/security checks and other reasonable verification procedures.

We may cancel or refuse an order where reasonably necessary due to:

• Product unavailability.
• Incorrect pricing or product information.
• Payment verification failure.
• Suspected fraud, misuse or unauthorized activity.
• Shipping, customs or legal restrictions.
• Incorrect or incomplete delivery information.

Where an eligible prepaid order is cancelled by us, the applicable refundable amount will normally be returned through the original payment method, subject to payment-provider processing.

7. Payments

Payments made through our website may be processed through secure third-party payment gateways or payment-service providers.

You are responsible for providing complete and accurate billing, payment and contact information.

KRULUXE Textile does not intentionally store complete credit-card or debit-card details on its website.

Payment authorization, rejection, processing and settlement times may be controlled by the relevant bank, card network or payment service provider.

8. Shipping and Delivery

Shipping and delivery timelines shown on our website are estimates unless expressly guaranteed in writing.

Delivery times may be affected by product availability, customization, courier operations, destination, weather, customs clearance, public holidays, regulatory requirements or circumstances outside our reasonable control.

Full shipping conditions are available in our Shipping Policy .

9. Returns, Refunds and Exchanges

Returns, refunds, replacements and exchanges are governed by our Return & Refund Policy .

Customized, personalized, altered, made-to-order, wholesale, bulk or private-label products may have different return, replacement, refund or cancellation conditions.

Nothing in these Terms is intended to remove any statutory consumer right that cannot legally be excluded.

10. B2B, Wholesale and Private-Label Orders

Wholesale, export, bulk, OEM, sourcing and private-label transactions may be governed by separate quotations, proforma invoices, purchase orders, specifications, samples, payment schedules or written agreements.

If a separately accepted quotation, purchase order, invoice or written agreement conflicts with these general Terms and Conditions, the separately agreed written terms may apply to that transaction to the extent of the conflict.

11. Intellectual Property

Website content including the KRULUXE name, logos, product photographs, graphics, text, designs, catalogues, videos and other materials is owned by, licensed to, or lawfully used by KRULUXE Textile as applicable.

You may not reproduce, modify, distribute, publish, sell or commercially exploit protected content without appropriate authorization or prior written permission.

12. User Content and Reviews

When you submit a review, photograph, feedback, testimonial, enquiry or other content, you confirm that the content is lawful, accurate to the best of your knowledge and does not violate the rights of another person.

Subject to applicable law and the purpose for which the content was submitted, KRULUXE Textile may use submitted content for website, customer-service and promotional purposes where permitted.

13. Third-Party Services and Links

Our website may contain links to or integrations with payment gateways, courier companies, social-media platforms and other third-party services.

Third-party services operate under their own terms, policies, availability and security practices. KRULUXE Textile does not control their independent services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, KRULUXE Textile will not be liable for indirect, incidental, special or consequential losses arising from circumstances such as website interruptions, delivery delays, independent third-party services or unauthorized use of customer accounts.

Nothing in these Terms excludes or limits any consumer right or liability that cannot legally be excluded or limited.

15. Privacy

Personal information collected through our website is handled according to our Privacy Policy .

16. Force Majeure

KRULUXE Textile will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, transport disruptions, strikes, government restrictions, internet or infrastructure failures, customs delays, courier interruptions or similar circumstances.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the applicable laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional requirements, disputes relating to these Terms may be subject to the jurisdiction of competent courts in Surat, Gujarat, India.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our website, products, services, business practices or applicable requirements.

Revised Terms will be posted on this page and the Last Updated date may be changed accordingly.

19. Contact Us

For questions regarding these Terms and Conditions, orders, website use or related matters, please contact us.